Shipping, Returns, and Exchanges

All our products ship within 3 - 5 business days once order has been placed. When your order is placed, we begin preparing your products. Custom orders take 2-3 weeks to process, please refer to our Custom Orders for more details. Once you place a custom order, we will provide you with an estimate time and date for shipping. 

USPS is the preferred carrier for our shipments, unless you've selected a different carrier. Shipments may take up to 3-5 business days, please take into consideration Holidays, when placing an order. 

All Ventura residents can count with free delivery by selecting the Delivery option. We also offer pick-up during our various pop-up markets. Please reach out to us if you are interested in pick-up for a complete list of the monthly market calendar. 

​Custom orders may vary processing and shipping. A timeline will be establish when placing an order. If customer needs to adjust the timeline once the order is placed, they must communicate immediately to our team at cielitolindocandleshop@gmail.com. If our team cannot fulfill the order timeline as requested after production begins, customer will lose their deposit or receive a 50% return of the total cost of the order.